The Mattress Recycling Council has released an industrywide survey that will help the nonprofit improve its customer service and communication efforts.
MRC asks manufacturers and retailers doing business in MRC’s Bye Bye Mattress program in California, Connecticut and Rhode Island to rate their experience with MRC and its resources. Those in states without MRC’s programs will be asked about their attitudes regarding mattress disposal options.
The five-question mattress recycling survey is available online at www.surveymonkey.com/r/2017mrcindustrysurvey through Aug. 11 and also can be completed at MRC’s booth, B-1050, in the Home Furnishings Association’s Retailer Resource Center at the Summer Las Vegas Market July 30-Aug. 3.
“We’re focused on continual improvement of the program and are deeply committed to making it as easy as possible for everyone to recycle and for the industry to fulfill its obligations in each state,” said Amanda Wall, MRC’s marketing manager. “Additionally, with all our state programs operating for a year or more, awareness of our program and success is spreading. It will be interesting to see if that has impacted the attitudes of retailers and manufacturers in states that don’t have recycling laws.”
MRC operates the Bye Bye Mattress program and has recycled more than 1 million mattresses in three states. It involves the collection of a recycling fee when mattresses and box springs are sold for use in each state. The fee provides recycling and transportation of collected units for retailers and manufacturers, as well as an accessible network of collection sites and events for state residents.
FOR MORE INFORMATION
To learn more about how to recycle with the Mattress Recycling Council and comply with these state laws, visit MattressRecyclingCouncil.org and stay up-to-date with program developments through MRC’s monthly
e-newsletter or follow MRC on Facebook and Twitter.