Fresno, California-based bed maker Pleasant Mattress Inc. has implemented new technology to enhance its customers’ experience, streamline its order processing and track delivery of those orders in real time.
The new tools will provide Pleasant Mattress’ customers with information to better manage their businesses, the company said in a news release.
Pleasant Mattress has implemented ShopZio, an app that gives retailers the power to browse Pleasant’s family of products, submit orders, review previous orders and access special promotions. The company also has invested in DR Track, a logistics planning and global positioning system tracking. In addition, the system provides a web customer portal with access to detailed shipping information. ShopZio and DR Track sync to provide Pleasant Mattress’ retailers the most up-to-date information available on orders and deliveries with real-time shipping notifications, the company said.
“We live in an age where customer expectations are based on Amazon Prime,” said Rion Morgenstern, president and chief executive officer. “With these tools, we bring the best of the online consumer-shopping experience to our business-to-business customers. Our investment in these emerging platforms will make us more productive and more customer-centric and put us ahead of the industry in customer- facing technology.”
In addition to ShopZio, Pleasant Mattress has implemented a sister app—RepZio—for its sales team. RepZio enables sales representatives to visually display the full product range and place orders through their iPad Pros.
According to the company, the link between the technologies provides the company with access to order data immediately, enabling the company to adjust production schedules accordingly. For example, if a specific style is undergoing a surge in orders, production lines can be shifted to meet increased demand.
“Both ShopZio and RepZio are intuitive and easy to use, and will allow us to be more responsive to our customers’ needs,” Morgenstern said.