Machinery supplier Atlanta Attachment Co., with headquarters in Lawrenceville, Ga., has added after-hours emergency technical support staffed by an on-call technician from 5 p.m. to 8 p.m. EST, Monday through Friday. These hours are in addition to its standard weekday hours, 7 a.m. to 5 p.m. EST.
The evening hours were added to better serve customers in other time zones, the company said. Callers may reach Atlanta Attachment technical support by calling 770-963-7369, Ext. 222. The company said all callers directed to its voice mailbox should leave detailed messages. Phone calls to technical support during emergency hours will be answered in the order received. Nonemergency requests will be handled the next business day.
A dedicated email address, [email protected], has been set up for customers needing nonemergency technical assistance, documentation or machine manuals. For a prompt response, write “Help Needed” or “Information Needed” in the subject line and include a detailed explanation of needs, workstation name and model number, the company said.
