How do I explain this fee and program to my customers?
The Mattress Recycling Council has developed a receipt attachment and a customer-facing microsite about Connecticut’s mattress recycling program (www.byebyemattress.com). It explains the fee and common questions. To place an order for receipt attachments, contact Amanda Wall, MRC’s marketing and communications coordinator, at [email protected].
MRC also has developed a resource library including graphics, customizable in-store print materials, and pre-written website and social media content.
How do I train my sales staff to speak about the fee?
At www.mattressrecyclingcouncil.org you will find resources such as a customer Q&A document. MRC can assist in creating other training items, including PowerPoint presentations, employee newsletter articles and fact sheets for staff training manuals.
Is the point of sale going to be the first time the customer learns about this fee?
Shoppers may hear about the mattress-recycling program prior to visiting your store. MRC is launching a statewide public service announcement that will be placed in radio, print and outdoor media. The campaign will be supported with online advertising. There also will be media outreach surrounding the launch of the program.
What if I still have questions about registering, reporting and remitting the fee?
Visit the resources area of www.mrcreporting.org to access registration FAQs, a registration guidelines document, a complete fee policy and videos that walk you through the registration, reporting and remitting process.
You also can contact [email protected] or call 888-646-6815.
I want my store to recycle mattresses through the program. How do I get started?
Interested Connecticut retailers can contact Justine Fallon, Northeast program coordinator, to discuss your mattress volumes and logistical needs. Email [email protected].
How can I find the nearest MRC-contracted recycling facility?
Visit the recycling locator at www.mattressrecyclingcouncil.org.