Detroit-based Reverie credits realigned operations, quality management and customer service personnel with helping the company successfully navigate the global pandemic. Changes include the hiring of Erik Elie as chief operating officer early in 2020, the promotion in February of Paul Kulniszewsi to director of quality and manufacturing from plant manager, Margaret Satoh ‘s hiring in mid-2020 as director of service and warranty, and Patti Ark’s promotion to director of customer experience.
Elie has more than 25 years of high-level experience in industrial operations, supply chain management and purchasing. His previous employers include Umlaut, the Woodbridge Group and Lear Corp. His understanding of global supply chain dynamics has been an enormous asset to Reverie during the pandemic, the company said. In the previous 20 months, he also was instrumental in driving expansion of power base production at Reverie’s joint venture in Vietnam.
In his new role, Kulniszewski, who joined Reverie in 2019, has introduced new technology and processes to the company’s total quality management system, which has a goal of zero defects.
Satoh joined the company from HandyPro and has more than 35 years of experience running large and small service centers in multiple industries and in manufacturing. Since joining Reverie, she has enlarged the service center staff, adopted new VOIP technology and focused on improving processes.
Patti Ark now is responsible for driving an organizationwide focus on customer experience. She has a long history with the company and close to 40 years of experience in the adjustable base segment.
“This talented team reflects all of our core values and then some,” said Martin Rawls-Meehan, Reverie chief executive officer. “Investing in them has ensured that Reverie not only hits our pre-Covid goals but is ready to exceed far beyond them.”